Terms of engagement
The practical rules of how we work with companies. Please review before placing an order.
Quotes
Quotes are valid for 15 days from the date of issue, unless stated otherwise. Prices and availability are confirmed at order placement.
Lead times
Lead times are counted from artwork approval, not from the date of inquiry or order confirmation. Seasonal periods (Diwali, New Year) may extend lead times; we will confirm exact timelines for your quantity and delivery city before you commit.
Branding and mockups
You approve a digital branding mockup before production begins. Final appearance may vary slightly from mockups due to material and printing realities — we flag anything material during the approval process.
Invoicing & GST
All orders are invoiced with full GST documentation, with the applicable rate applied per product class. Payment terms are confirmed per order; volume orders typically run on an advance-plus-balance schedule agreed at quote stage.
Delivery
We deliver pan-India. Delivery timelines are confirmed at quote stage and depend on the destination city and season. Damage in transit is replaced.
Artwork and IP
You retain ownership of all artwork and brand files you provide. Branding mockups are prepared for your approval and may be used only for your order; we do not reuse your artwork for other clients.
Liability
Our liability for any order is limited to the value of that order. We are not liable for delays caused by factors beyond our control, including festivals, weather, or courier networks.
Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Mumbai.